Customer Success Associate

About the role

Customer Success Team at HPE OpsRamp, an AI‑powered IT operations management platform, drives customer adoption, outcomes and renewals for hybrid‑cloud solutions. The role manages a portfolio of enterprise clients, partners with solution architects, and coordinates cross‑functional teams to deliver ROI, QBRs and expansion opportunities. Hyderabad, India, on‑site work model, travel to client sites as needed.

What you’ll do

• Own customer portfolio to ensure satisfaction, retention and growth
• Develop strategic account plans and stakeholder maps
• Collaborate with solution architects to maximize OpsRamp adoption
• Create and deliver QBRs, demos and business recommendations
• Coordinate cross‑functional workstreams across support, product and engineering
• Represent OpsRamp in customer and industry engagements

What you’ll bring

Bachelor's or Master's in Computer Science or related field

Nice to have

• 5-10 years experience in service delivery, pre‑sales or solution architecture for enterprise SaaS
• Strong technical knowledge of IT operations, compute, network, storage and cloud
• Proven ability to drive customer retention, expansion and revenue targets
• Excellent communication, presentation and influencing skills

Benefits

• Comprehensive health and wellbeing benefits
• Personal and professional development programs
• Inclusive workplace culture