Customer Support Agent - Executive - Bill Payments

About the role

Paytm's Customer Support Team (CST) helps customers onboard and have a good experience with Paytm services. As a Customer Support Agent - Executive - Bill Payments, you will handle day-to-day concerns and complaints from customers and merchants via call or chat, resolve queries, oversee campaign management, ensure brand consistency, and meet defined TAT targets. This is a full-time, on-site role based in Noida, Uttar Pradesh.

What you’ll do

• Resolve day-to-day queries of customers/merchants via call/chat
• Handle concerns and complaints raised by customers/merchants
• Ensure daily tasks are closed within defined TAT with good customer experience
• Oversee day-to-day management of campaigns and ensure brand consistency
• Ensure brand consistency in copy through tone, voice, and terminology
• Develop and implement a timeline to achieve targets

What you’ll bring

• Any Graduate educational qualification
• 1+ years' experience in customer support
• High level of drive, initiative, and self-motivation
• Exceptional multi-tasking skills
• Strong problem-solving skills

Skills

Education

Any Graduate