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Hiring companylastminute.com

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Agent Customer Support, English Speaking

Bengaluru, Karnataka, India Full-time On-site

About the role

Customer Support team at lastminute.com, the European Travel-Tech leader, delivers holiday travelers seamless assistance. The Agent identifies customer needs, resolves issues, and ensures high CSAT and NPS through timely solutions and follow‑ups. Bengaluru, India, on-site, 6‑day workweek with rotating weekly day off, 24/7 shift coverage.

What you’ll do

  • Identify customer needs and recommend solutions
  • Resolve customer issues promptly and maintain follow‑ups
  • Upskill through self‑development to maintain process knowledge
  • Coordinate with teams for escalations and solutions
  • Maintain high CSAT and positive NPS

What you’ll bring

Any Graduate

Nice to have

  • Excellent verbal and written communication
  • Problem solving
  • Attention to detail
  • Computer literacy
  • Excel
  • PowerPoint
  • Word

Benefits

  • Inclusive international environment
  • Professional and managerial training paths
  • Access to e‑learning platforms

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