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Support Agent
About the role
LXT, a leader in AI training data, seeks a Support Agent to manage incoming tickets, resolve account and technical inquiries, and maintain customer satisfaction. The role involves handling tickets via the company’s support tools, updating customer accounts, following escalation protocols, and ensuring timely responses. Collaboration with cross‑functional teams is essential for complex issue resolution. The agent documents solutions in the ticketing system, provides feedback on recurring problems, and upholds compliance with company standards. Candidates should have 1‑3 years of customer or ticket‑based support experience, strong English communication, problem‑solving, attention to detail, and proficiency with ticketing systems. The position is full‑time, on‑site in Hyderabad, Telangana, India, with a standard 40‑hour workweek and weekend availability.
What you’ll do
- Respond to tickets and resolve inquiries promptly.
- Maintain and update customer accounts.
- Follow support processes and escalation protocols.
- Ensure timely responses within agreed timelines.
- Collaborate with departments for complex issue resolution.
- Document resolutions in ticketing system.
- Provide feedback on recurring issues.
What you’ll bring
1-3 yrs customer support or ticket-based experience
Nice to have
Community support experience