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Hiring companyIDFC FIRST Bank
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Associate Relationship Manager
Bilimora, Gujarat, India Full-time
About the role
The Associate Relationship Manager - JLG role operates within the JLG function in Bilimora, Gujarat, India, focusing on deepening relationships with banking accounts and delivering best-in-class customer service. Day-to-day, the role supports the Relationship Manager in identifying and converting prospective customers, creating and managing Joint Liability Groups and centres through formation, disbursal, and collection phases, and driving client acquisition and household-level relationships. The position also involves zoning activities, loan documentation, compliance, field audits, and supporting livelihood and community development initiatives.
What you’ll do
- Manage zoning activity to map household needs in villages and areas allocated
- Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets
- Assess and evaluate client needs and generate new sources of revenue by leveraging cross-sell opportunities as per lifestyle, risk profiling, and requirements
- Contribute to penetration of liabilities business in new markets through lead generation and account opening as per customer needs
- Achieve individual and branch sales goals through new business sales, referrals, and retention of account relationships
- Maintain high collections efficiency through discipline and drive
- Monitor preparation of accurate documentation of loans and saving accounts
- Coordinate with operations officer to ensure timely and accurate data entry
What you’ll bring
- Graduate degree
- 0 to 2 years of relevant branch banking experience
- Ability to manage zoning activity to map household needs in allocated villages and areas
- Conduct end-user checks post disbursal of loans while achieving monthly and annual group loan booking targets
- Assess and evaluate client needs and generate new revenue sources through cross-sell opportunities based on lifestyle, risk profiling, and requirements
- Contribute to penetration of liabilities business in new markets through lead generation and account opening
- Achieve individual and branch sales goals through new business sales, referrals, and retention of account relationships
- Maintain high collections efficiency through discipline and drive
Skills
Branch bankingRelationship managementJoint Liability GroupsLoan disbursal and collectionCross-sellingCustomer acquisitionField auditsCompliance
Education
Graduate