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Hiring companyIDFC FIRST Bank
Verified today
Regional Branch Operations & Service Manager
Jodhpur,Rajasthan,India Full-time On-site
About the role
Regional Branch Operations & Service Manager at IDFC FIRST Bank leads the operational and service compliance culture across urban branches in the region. The role conducts branch audits, monitors key service metrics, supports new branch launches and drives performance on the Branch Operational & Service Index. Based in Jodhpur, India, on-site work model.
What you’ll do
- Conduct branch audits to assess operations and service compliance
- Collaborate with branches to close identified gaps
- Monitor critical service and operational parameters remotely
- Support new branch preparation and launch activities
- Drive performance on the Branch Operational & Service Index
- Lead regional projects to improve operations and service delivery
- Ensure timely resolution of complaints with FTR and TAT focus
- Oversee accurate reporting of operational parameters
What you’ll bring
- 5-10 years branch operations experience
- Graduate degree required
- MBA or PGDM preferred
- Strong banking operations and compliance knowledge
- Stakeholder management skills
- Leadership and team development
- Analytical mindset
- Fluent English
Skills
banking operationscompliancestakeholder managementgap analysisteam leadershipanalyticstraining deliveryEnglish communication
Education
- Graduate in any discipline
- MBA or PGDM preferred