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Hiring companyIDFC FIRST Bank
Verified today
Regional Branch Operations & Service Manager
New Delhi,Delhi,India Full-time On-site
About the role
Regional Branch Operations team at IDFC FIRST Bank ensures operational excellence and service compliance across urban branches. The manager conducts branch audits, drives gap closure, supports new branch launches, and leads regional projects to improve efficiency and customer satisfaction. New Delhi, on-site, 40‑hour week.
What you’ll do
- Conduct branch audits to assess operations and service compliance
- Collaborate with branches to close identified gaps
- Monitor operational parameters via remote tracking
- Support branches to achieve high internal audit scores
- Conduct training programs for operational compliance
- Drive performance on Branch Operational & Service Index
- Guide new branch preparation and launch activities
- Lead regional projects to improve operations and service delivery
What you’ll bring
- 5-10 years branch operations experience
- Graduate in any discipline
- Postgraduate qualification preferred (MBA or PGDM)
- Strong understanding of banking operations and compliance
- Excellent stakeholder management skills
- Ability to identify gaps and implement solutions
- Strong leadership and team development capabilities
- Fluent English with training delivery skills
Education
Graduate in any discipline