Global Business Support Senior Specialist - IT Hardware Sales

About the role

The Global Business Support Senior Specialist - IT Hardware Sales role at Computacenter's Business Partner Management team supports technology supply services for named customers across multiple geographies. Day-to-day work includes compiling management information reports, coordinating small teams and work schedules, managing partners, resolving escalations, and ensuring cost control and policy compliance. The position is based in Bengaluru, KA, IN.

What you’ll do

• Ensure the department meets performance targets and maintains customer satisfaction levels
• Compile management information reports through relevant business tools to provide accurate, up-to-date data
• Prioritize and coordinate own and others' work schedules to meet business and customer needs and deadlines
• Assess cost implications of best solutions to ensure adherence to budget constraints and maintain cost control
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements
• Provide specialist guidance and advice to less experienced colleagues to ensure a consistent approach
• Provide customer service to internal and external customers and evaluate and resolve escalations appropriately
• Identify, onboard, and proactively manage new partners and ensure partners act in accordance with contractual obligations

What you’ll bring

• Good working knowledge of Microsoft Applications
• Proven experience of high standards of customer service
• Proven administrative experience with attention to detail and data accuracy
• Excellent interpersonal, literacy, and numeracy skills with ability to build relationships at all levels
• People management experience at team leader level or above
• 3+ years experience working in a multinational product supply environment
• 3+ years experience in procurement / vendor management
• 3+ years experience in negotiating contracts and understanding of legal/contractual concepts

Skills