Global Business Support Specialist - IT Sales Operations

About the role

The Global Business Support Specialist - IT Sales Operations joins Computacenter’s Business Partner Management unit, a global team enabling success for customers as a trusted, agile, and innovative technology provider. Day-to-day, you compile management information reports, coordinate work schedules and small work packages, assess cost implications against budgets, maintain operational documentation, develop best-practice procedures, advise less experienced colleagues, and manage partner onboarding and contractual compliance. Based in Bengaluru, Karnataka, India, you will interact daily with colleagues across multiple geographies.

What you’ll do

• Compile management information reports through relevant business tools to provide accurate, up-to-date data
• Prioritise and coordinate own and others’ work schedules to meet business and customer needs and adhere to deadlines
• Assess cost implications of the best solution to ensure adherence to budget constraints
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements
• Ensure operational documentation is fit for purpose and current to meet customer and contract requirements
• Develop best practice procedures and guidelines, including analysing, documenting, and reporting on work completed for consistent compliance
• Provide specialist guidance and advice to less experienced colleagues to ensure a consistent approach
• Identify, onboard, and proactively manage new Partners and ensure Partners act in accordance with Computacenter and customer contractual obligations

What you’ll bring

• Good working knowledge of Microsoft Applications
• Proven experience of high standards of customer service
• Good administrative experience with attention to detail and data accuracy for reporting and processing
• Excellent interpersonal, literacy, and numeracy skills with ability to build relationships at all levels
• Demonstrated analytical and systematic approach to resolving complex problems and assignments
• Proven ability to work under pressure and to tight deadlines
• 4+ years of experience in procurement / vendor management
• Basic experience in negotiating contracts and understanding of IT vendors pricing processes

Skills