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Hiring companyMSME Business

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Customer Relationship Officer

Nawanshahr, Punjab, India Full-time On-site

About the role

Branch Operations team at MSME Business focuses on servicing branch customers and driving new‑to‑bank acquisition. The Customer Relationship Officer manages branch operations, executes area mapping, cold calls and BTL activities, and cross‑sells insurance and digital banking solutions. Nawanshahr, Punjab, India, on-site work model.

What you’ll do

  • Servicing branch customers and maintaining audit‑compliant operations
  • Execute area mapping, cold calls and BTL activities to meet acquisition targets
  • Complete accurate AOF/KYC and ensure CKYC submission without errors
  • Cross‑sell insurance/investments and activate digital banking for new customers
  • Manage assigned portfolio for balances, usage and service requests within TAT

What you’ll bring

1 to 5 years sales/service experience

Nice to have

Graduate (any specialization)

Education

Graduate

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