Branch Manager, RO Safidon

About the role

Key Job Responsibilities Customer Championship • Maintain regular & continuous relationship with existing and potential customers. • Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products. • Initiate, implement/coordinate and participate in marketing for achieving the above. • Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously. Product – Process Championship • Achieve branch targets and ensure profitability of the unit (branch). • Will involve in Field Visits for Marketing / Collection activities basis to branch requirements • Collaborate with various departments to ensure smooth functioning of the branch. • Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers. • Recovery of receivables: To ensure organization’s revenue flow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization. • Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law. • Role will come under the purview of Audit & Gold Inspection. • Should focus on branch profitability & ensure that assigned branch is profitable People Championship • Ensure proper handholding and timely/continues training of the team. • Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team. Knowledge, Skills & Attributes • Result Orientation • Customer Service & Retention Focus • Planning & Forecasting Skills • Relationship Building • Coaching & Mentoring • Market Intelligence • Business Development • Communication Skills – Proficiency in local language and English

What you’ll do

• Maintain and grow relationships with existing and potential customers
• Identify market trends and drive up‑sell/cross‑sell initiatives
• Achieve branch targets and ensure profitability through effective operations
• Conduct field visits for marketing and collection activities
• Oversee compliance, risk mitigation, and audit processes
• Manage branch books, statutory records, and physical assets
• Provide training, coaching, and knowledge sharing for team members

What you’ll bring

• 3-5 years of experience in branch management or banking
• Proven track record in achieving branch profitability targets
• Strong customer relationship and retention skills
• Ability to conduct market analysis and drive business development
• Experience in team coaching, mentoring, and performance management
• Knowledge of compliance, risk mitigation, and fraud detection
• Proficiency in local language and English

Skills