BG
Hiring companyBill Gosling Outsourcing
Verified 6 days ago
QA Consultant
Jaipur,IN,India Full-time On-site
About the role
Bill Gosling Outsourcing QA team ensures client communications meet zero quality variance while maintaining productivity. The QA Consultant audits telephone, email and chat interactions, writes detailed feedback, participates in calibration calls and meets daily volume targets. Jaipur, India, on-site role with relocation support available.
What you’ll do
- Ensure quality variance stays well below threshold
- Write feedback to improve agent performance
- Participate in calibration calls for scoring consistency
- Meet and exceed daily volume targets
- Clear client-specific training and implement updates
- Attend internal and external training programs
- Maintain compliance with HR policies and floor discipline
What you’ll bring
- Experience evaluating and auditing customer communications
- Strong attention to detail and quality standards
- Ability to meet daily volume and productivity targets
- Excellent written feedback skills
- Participate in client/internal calibration calls
- Complete client-specific training and updates
- Engage in continuous training programs
- Adherence to HR policies
Skills
Quality evaluationFeedback writingCalibration callsProductivity monitoringTraining compliance
Benefits
- Growth opportunities
- Comprehensive training
- Team-oriented culture
- Diversity & inclusion
- Fun workplace