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Hiring companyAccenture
Verified today
Customer Contact Comms Analyst
Gurugram,India Full-time On-site
About the role
Customer Support vertical at Accenture focuses on delivering seamless omnichannel customer communications. The Customer Contact Comms Analyst resolves queries, handles escalations and complaints, and ensures fault closure within SLA while collaborating with peers and supervisors. Gurugram, India, on-site work model.
What you’ll do
- Analyze and solve lower‑complexity problems
- Interact daily with Accenture peers and update supervisors
- Provide individual contributions within a focused team scope
- Work rotational shifts as required
What you’ll bring
- 3-5 years experience
- Omnichannel customer communications knowledge
Skills
OmnichannelCustomer CommunicationsAnalysisProblem SolvingTeam Collaboration