Customer Contact Comms Associate

About the role

Customer Contact Communications team at Accenture delivers seamless digital support for business customers, handling billing, product enquiries, and device assistance. The Associate manages inbound chat interactions, identifies upselling and retention opportunities, and ensures accurate CRM documentation. Based in Mumbai, India, this role follows an on-site work model.

What you’ll do

• Manage inbound chat interactions with business customers
• Provide support across billing, digital services, product enquiries, and device troubleshooting
• Identify upselling, cross‑selling, and retention opportunities during chats
• Guide customers through digital self‑service tools
• Accurately document interactions and outcomes in CRM systems
• Ensure compliance with internal procedures and data protection standards
• Collaborate with internal teams to resolve complex issues
• Share insights on customer trends to support continuous improvement

What you’ll bring

• 1-3 years experience in customer service or digital support
• Proficiency with CRM systems and digital engagement tools
• Excellent written communication in English
• Strong commercial awareness and ability to identify sales opportunities
• Advanced problem‑solving and analytical skills
• Ability to manage multiple concurrent chat conversations
• High attention to detail and accuracy in documentation
• Resilience and adaptability in a fast‑paced environment

Skills

Education

Any Graduation