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Hiring companyAccenture
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Customer Contact Comms Associate
Gurugram,IN,India Full-time On-site
About the role
Customer Support vertical at Accenture focuses on delivering seamless omnichannel communications for clients. The role involves managing and resolving customer queries, handling escalations and complaints, and ensuring faults are closed within SLA while collaborating with peers and supervisors. Gurugram, India, On-site, Full-time.
What you’ll do
- Manage and resolve customer queries across channels
- Handle escalations and complaints to ensure satisfaction
- Close faults and complaints within SLA
- Analyze and solve lower-complexity problems
- Collaborate with peers and update supervisors
- Follow moderate level instruction on daily tasks
- Contribute as an individual contributor within the team
What you’ll bring
- 1-3 years experience
- Strong written and verbal communication
- Proficient in email and chat handling
- Fast typing skills
- Adaptable and flexible
- Ability to perform under pressure
- Client relationship building