CA
Hiring companyCareers at Tide
Verified 6 days ago
Customer Support Associate L2
Hyderabad,India,India Full-time On-site
About the role
Customer Support team at Tide helps SMEs across the UK and India succeed by providing round‑the‑clock financial product support. The Associate delivers Level 2 assistance, spots patterns, feeds product improvements, and mentors new teammates while handling phone, chat and email queries. Hyderabad office, on‑site work model, with relocation assistance available.
What you’ll do
- Provide Level 2 support to SME members across channels
- Identify and document recurring issues and suggest workflow improvements
- Deliver product feedback to Operations and Product managers
- Assist with reporting and performance tracking
- Mentor and train new team members
- Support Level 1 colleagues when needed
- Handle back‑office tasks related to support operations
What you’ll bring
- Excellent spoken and written English
- Experience with ticketing CRMs, GSuite, Jira, Excel
- Background in finance‑industry customer service
- Exposure to startup or scale‑up environments
Skills
Customer SupportFinanceTicketing SystemsGSuiteJiraExcelProblem SolvingWorkflow Automation
Benefits
- Health & Family Insurance
- OPD Benefits and Mental Wellbeing programs
- Learning & Development budget
- Work‑from‑home setup allowance
- Family & Friendly Leaves