Network Analyst II (Splunk Observability & Log Management Engineer)

About the role

Join the SRE Cots & Portal Team at a major global payments company to design, implement, and maintain System and Cloud Observability & Log Management solutions. Day-to-day work includes managing Splunk and related observability platforms, building dashboards and alerts, centralizing logging, defining KPIs/SLOs with cross-functional teams, troubleshooting production incidents, and participating in a 24/7 rotational on-call schedule. The role is based in Bengaluru, India, and operates on a hybrid work model.

What you’ll do

• Implement and manage observability tools such as Splunk, Zabbix, and similar platforms for infrastructure, applications, and cloud services.
• Set up and configure dashboards, alerts, and reports that provide visibility into system health, performance, and availability.
• Develop and maintain centralized logging solutions to ensure comprehensive logging coverage, log retention, and log security.
• Work with IT, DevOps, and product teams to define key performance indicators (KPIs) and service-level objectives (SLOs) for critical systems and applications.
• Provide support in monitoring and troubleshooting production systems, using observability tools to identify performance bottlenecks, anomalies, and incidents.
• Assist in automating monitoring tasks and creating self-healing scripts to enhance system reliability.
• Analyze logs and telemetry data to provide insights for incident detection, root cause analysis, and performance optimization.
• Participate in on-call rotations, responding to incidents and using observability tools for rapid diagnosis and resolution.

What you’ll bring

• Several years of experience in IT Operations with a focus on observability and log management (3-5 years).
• Solid understanding of observability concepts including metrics, log aggregation, log management, OpenTelemetry (OTEL) concepts and best practices, traces, event management, and alerting.
• Hands-on experience with observability and monitoring tools such as Splunk Enterprise, Splunk Cloud, Splunk Observability, OTEL agents, OTEL collectors, OTEL gateways, Prometheus, Grafana, and Zabbix.
• Strong understanding of log management best practices including centralized logging, data retention, and privacy requirements.
• Familiarity with cloud platforms (AWS, Azure, GCP) and managing cloud-based monitoring solutions.
• Experience developing Splunk queries and dashboards using Splunk Search Processing Language (SPL).
• Basic scripting skills (e.g., Python, Bash) for task automation and custom monitoring solutions.
• Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.

Skills

Education

A bachelor's degree or greater in computer science, information technology, or a related field. Practical experience in the role can be used in place of formal education.