Renewals Operations Analyst II

About the role

Barracuda Networks is seeking a Global Renewals Operations Analyst II to manage end‑to‑end renewal workflows, maintain pipeline hygiene, and partner with Sales, Channel, and Customer Success teams. The analyst will support automation and operational improvements using Salesforce, CPQ, and other CRM/PRM tools, build reporting on renewal metrics, analyze renewal patterns, and provide insights to improve forecasting and conversion rates. Responsibilities include overseeing renewal queues, ensuring accurate data, supporting monthly close, territory design, quota setting, and sales enablement initiatives. The role requires a bachelor’s degree, 5+ years in sales or renewals operations, strong Excel, Power BI, and Salesforce skills, and experience in SaaS environments. The analyst will collaborate cross‑functionally with Finance, Commissions, Legal, and Channel Operations, and occasional travel may be required.

What you’ll do

• Manage and optimize end‑to‑end renewals workflows, ensuring timely creation, validation, and hygiene of renewal opportunities
• Maintain accurate pipeline hygiene and oversee renewals queues, resolving data issues and supporting timely progression through sales stages
• Support automation efforts and operational improvements across renewals processes, leveraging CRM and PRM tools and cross‑functional systems (e.g., Salesforce, CPQ)
• Build and deliver reporting on renewal metrics including forecasted retention, churn risk, pipeline health, flat renewals, and upsell motions
• Analyze customer renewal patterns and sales performance, providing insights to improve forecasting accuracy and renewal conversion rates
• Collaborate cross‑functionally with Finance, Commissions, Legal to support the rhythm of the business

What you’ll bring

• Bachelor’s degree or equivalent
• 5+ years experience in Sales Operations, Renewals Operations, Revenue Operations, or related analytical experience
• Operational experience in an industry with multidimensional customer, channel, or market models; SaaS preferred
• Strong understanding of renewals lifecycle management and recurring revenue business models
• Advanced MS Excel skills; Power BI and Clari experience is an advantage

Nice to have

• Previous experience in a SaaS environment preferred
• Proficiency with Salesforce.com preferred
• Power BI and Clari experience is an advantage

Skills

Benefits

• Internal mobility – opportunities for cross training and career advancement
• Equity in the form of non‑qualifying options

Education

Bachelor's degree