ND
Hiring companyNTT DATA
Active listing
Senior MS Engineer
Pune,India Full-time On-site
About the role
Senior MS Engineer at NTT India Private Limited, part of the Security Managed Services team, focuses on ensuring client security infrastructures remain operational and compliant. The role involves monitoring, incident investigation, change management, and collaborating with automation teams to streamline support processes. Based in Pune, India, the position is on-site with a full‑time commitment.
What you’ll do
- Monitor and resolve security incidents and tickets
- Manage work queues and update tickets
- Collaborate with automation teams to optimize support
- Audit tickets for quality and recommend improvements
- Assist L1 engineers with triage and troubleshooting
- Support change management processes
What you’ll bring
- Bachelor's degree in IT/Computing or equivalent
- Experience with managed services handling security infrastructure
- Proficiency with ticketing tools, preferably ServiceNow
- Strong communication and client‑focused mindset
Benefits
- Competitive salary
- Health and wellness benefits
- Professional development opportunities
- Team collaboration in a global environment
- Employee recognition programs