About the role

Customer Support vertical at Accenture focuses on delivering seamless omnichannel experiences for clients. The Associate resolves customer queries, handles escalations and complaints, and ensures issues are closed within SLA while collaborating with the team and supervisor. Gurugram, India, on-site role with rotational shifts.

What you’ll do

Resolve customer queries and complaints
Handle escalations and ensure SLA compliance
Collaborate with team and supervisor
Follow detailed instructions for daily tasks
Work rotational shifts

What you’ll bring

1-3 years experience

Nice to have

Written and verbal communication

Skills

Customer ServiceOmnichannelCommunication

Education

Any Graduation