Associate Application Specialist

About the role

Services team at PowerSchool delivers post‑implementation support, troubleshooting, and training for K‑12 education customers. The Associate Application Specialist acts as the primary client contact, managing relationships, coordinating service delivery, and handling queries and escalations. Based in Chennai, on‑site work model, the role ensures client satisfaction through accurate CRM updates, renewal tracking, and regular reporting.

What you’ll do

• Primary point of contact for assigned clients
• Build and maintain strong client relationships
• Coordinate internal teams for service delivery
• Handle client queries, concerns, and escalations
• Support manpower planning and hiring coordination
• Ensure timely renewal of agreements and invoice follow‑ups
• Maintain accurate client records and CRM updates
• Prepare and share regular reports and updates

What you’ll bring

• 1-3 years relevant experience
• Strong communication and interpersonal skills
• Client handling and relationship management
• Ability to coordinate with multiple stakeholders
• Organizational and follow‑up skills
• Proficiency in MS Office
• Proficiency with CRM tools

Skills