JP
Hiring companyJio Platforms Limited
Verified today
Customer Care Executive Voice B
Baddi
About the role
Customer Care Executive Voice_B at Jio Platforms Limited in Baddi delivers customer service through voice interactions, managing inbound and outbound calls, resolving queries, and building customer relationships. The role requires demonstrating ownership on calls, offering solution-based approaches, and adhering to rostered shifts and contact center policies. Candidates need 6 months to 2 years of experience with a minimum of 6 months in BPO.
What you’ll do
- Manage all customer interactions as rostered within parameters
- Demonstrate ownership on calls when contacted by customer
- Respond to all customers in appropriate tone and language
- Offer a solution-based approach for all customer interactions
- Educate the customer at every given possible opportunity
- Ensure updation of product, system, process and policy knowledge
- Adhere to rostered timing, scheduled shifts and activities
- Capture customer details and data relevant to the call or service
What you’ll bring
- 10 + 2 or graduation degree in any discipline
- 6 months to 2 years of experience
- Minimum 6 months experience in BPO is mandatory
- Speak local language
- Basic computer knowledge
- Problem solving skills
- Customer focus
- Service mindset
Skills
Local languageBasic computerProblem solvingCustomer focusTechnical orientationAttention to detailService mindsetVoice support
Education
10 + 2 / Graduation degree in any discipline