S3
Hiring companySangoma 3
Verified 2 days ago
Technical Support Specialist
Bengaluru, Karnataka, India Full-time On-site
About the role
Onboarding and Support Services team at Sangoma provides technical support for UCaaS solutions. The Technical Support Specialist troubleshoots end‑user devices, manages PBX systems, and handles ticket triage to ensure seamless operations. Bengaluru, India, on‑site work model.
What you’ll do
- Assist employees with technical requests
- Triage, prioritize and route tickets
- Maintain PBX phone systems and shared peripherals
- Manage inventory and licensing of devices
- Perform basic network and remote connectivity troubleshooting
- Ensure devices meet security standards
- Share after‑hours triage duties
What you’ll bring
- 2+ years technical troubleshooting
- Experience with Jira ticketing
- Experience managing VoIP PBX
- Hands‑on with gSuite, Active Directory, anti‑virus
- Proficient in installing/configuring hardware/software
- Strong verbal and written English
- Customer‑service oriented disposition
Skills
Technical troubleshootingTicket managementVoIP PBXDevice provisioningNetwork troubleshootingActive DirectorygSuiteCustomer support
Benefits
- Extensive benefit options
- Flexible time off & company holidays
- Entrepreneurial work environment