GI
Hiring companyGlobal Industrial/Systemax
Verified today
Customer Service Representative, Customer Experience
Mumbai,MH,IN Full-time
About the role
Customer Experience team at Global Industrial focuses on delivering seamless support across phone and email channels. The representative handles inbound inquiries, resolves order and billing issues, and collaborates with product managers to improve processes. Based in Mumbai with an on-site work model, the role emphasizes strong communication, de‑escalation skills, and proficiency with Windows and CRM systems.
What you’ll do
- Address inbound customer questions via phone and email
- Provide total resolution for order, shipment, and billing inquiries
- Update systems and document all interactions
- Collaborate with associates and product managers to gather information and improve processes
- De‑escalate angry customers and maintain a positive demeanor
What you’ll bring
- 2+ years customer service experience in a phone/email contact center
- High school diploma or GED
- Experience in a performance‑based, metric‑driven environment
- Proficiency with Windows‑based systems and CRM tools
Skills
Phone handlingEmail communicationCRM proficiencyWindows systemsActive listeningDe‑escalation
Education
High school diploma or GED