GI
Hiring companyGlobal Industrial/Systemax
Active listing
Customer Service Representative, Customer Experience
Mumbai,MH,IN Full-time On-site
About the role
Global Industrial's Customer Service team ensures seamless experiences for North American clients. The Representative handles inbound phone and email inquiries, owns the full customer interaction, resolves order and billing issues, and collaborates with product managers and partners to improve processes. Based in Mumbai, on-site work model, with opportunities to drive team collaboration and continuous improvement.
What you’ll do
- Address inbound customer questions via phone and email
- Own the entire interaction and provide total resolution
- Investigate and resolve order or shipment inquiries
- Update systems and document all interactions
- Provide order status, inventory checks, returns scheduling, and billing assistance
- Communicate professionally and de‑escalate angry customers
- Collaborate with associates and product managers to improve processes
- Complete projects accurately in a fast‑paced environment
What you’ll bring
- 2+ years customer service experience in phone/email contact center
- High school diploma or GED
- Experience in performance‑based or metric‑driven environment
- Proficiency with Windows systems, digital soft phones, and CRM tools
Skills
Phone handlingActive listeningWritten communicationDecision makingDe‑escalationTeam motivationFast‑paced environmentCRM proficiency
Education
High School Diploma