Manager IT Infrastructure and Cloud Services

About the role

Milliman Global Corporate Services (GCS) is seeking a Manager, IT Infrastructure & Cloud Services to partner with US-based peers and lead a team of engineers in India delivering secure, scalable infrastructure and cloud platforms for Milliman’s global practices. The role focuses on infrastructure platform engineering, cloud services, DevOps enablement, and supporting data and AI-enabling capabilities, reporting to the GCS IT Director of Infrastructure, Operations and Cloud Services (IOC). Based at the AIPL Business Club in Gurgaon, India, the position supports 24x7 global operations through close collaboration with the existing Manager, IT Operations & M365 in India.

What you’ll do

• Lead and develop a high-performing team of infrastructure and cloud services engineers, setting goals and KPIs with IOC leadership, providing mentorship and coaching, and conducting performance evalua
• Hire and onboard team members, building diverse, inclusive teams and a culture of psychological safety and continuous learning.
• Establish staffing plans, on-call rotations, and coverage models that support 24x7 global operations in conjunction with the broader IOC team.
• Manage engineers supporting on-premises, virtualized, and cloud infrastructure (servers, storage, containers) to ensure high availability, reliability, scalability, and performance.
• Drive local team capacity planning, patching, configuration management, backup and recovery, and disaster recovery.
• Ensure the team executes on infrastructure-as-code and automation (e.g., Terraform, Ansible) to improve consistency and speed.
• Oversee engineers managing and optimizing multi-cloud platforms (AWS and Azure), including landing zones, IAM, networking, security, and guardrails.
• Ensure the team executes cloud cost management and FinOps practices for transparency, optimization, and budgeting.

What you’ll bring

• Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent experience.
• 10+ years of experience managing cloud services and infrastructure in a global context, with at least 5+ years leading engineering teams.
• Demonstrated knowledge of data center, virtualization, and cloud networking including VPN, load balancing, DNS, and cloud network architectures.
• Solid understanding of AWS, Azure, and/or GCP, including cloud-native services, IAM, networking, security, and cost optimization.
• Strong grasp of observability, incident and change management, and ITIL-aligned operations.
• Proven track record driving process improvements, standardization, and operational excellence across distributed teams.
• Excellent communication and interpersonal skills with ability to influence and engage stakeholders at all levels.
• Demonstrated inclusive leadership, talent development, and team-building skills across diverse, cross-cultural teams.

Nice to have

• Master’s degree in a related field.
• Experience operating in multinational organizations and supporting 24x7 global services.
• Knowledge and understanding of containers and orchestration (Docker, Kubernetes), infrastructure-as-code, automation, and CI/CD.
• Relevant certifications and training in AWS/Azure/GCP professional-level, ITIL, project management, Databricks, or security certifications.
• Familiarity with Databricks and AI/ML platform enablement, emerging AI technologies (e.g., OpenAI, Google PaLM), and enterprise adoption patterns.

Skills

Education

Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent experience.