Branch Relationship Officer

About the role

Axis Bank seeks a Branch Relationship Officer in Kolkata to drive deposit mobilization and customer engagement. The role involves cross-selling financial products, managing existing portfolios, and acquiring new customers through referrals and visits. This is an on-site position requiring strong communication and regulatory knowledge.

What you’ll do

• Offer solutions and cross-sell retail banking and third-party products
• Achieve assigned monthly business budgets consistently
• Generate referrals and leads for new customer acquisition
• Process customer transactions and service requests within defined TAT
• Handle customer queries to ensure no complaints arise
• Follow all regulatory and legislative compliance guidelines
• Maintain high audit ratings and meet audit requirements
• Update CRM system with daily customer interaction entries

What you’ll bring

• Graduation/Post-Graduation from a recognized institute
• 2 - 4 Years of experience
• Excellent communication and interpersonal skills
• Familiarity with KYC, AML, and compliance requirements

Skills

Education

Graduation/ Post-Graduation from a recognized institute