JP
Hiring companyJio Platforms Limited
Verified today
Customer Care Executive Non Voice
Agartala
About the role
Jio Platforms Limited is hiring a Customer Care Executive Non Voice for its Customer Service department in Agartala. The role involves managing customer interactions, resolving queries within agreed timelines, and building customer relationships through a solution-based approach. Candidates must follow contact center policies, adhere to rostered shifts, and maintain up-to-date product and process knowledge.
What you’ll do
- Manage all customer interactions as rostered within parameters
- Demonstrate ownership on calls when contacted by customer
- Respond to all customers in appropriate tone and language
- Offer a solution-based approach for all customer interactions
- Educate the customer at every given possible opportunity
- Ensure updation of product, system, process and policy knowledge
- Adhere to rostered timing, scheduled shifts and activities
- Capture customer details and data relevant to the call or service
What you’ll bring
- 10 + 2 or graduation degree in any discipline
- Fresher or 6 months to 2 years of experience
- Basic computer knowledge
- English reading and writing proficiency
- Problem solving skills
- Customer focus
- Technical orientation
- Attention to detail and service mindset
Skills
Basic computer knowledgeEnglish reading and writingProblem solvingCustomer focusTechnical orientationAttention to detailService mindsetData capture
Education
10 + 2 / Graduation degree in any discipline