Z
Hiring companyZscaler
Verified today
Technical Success Manager
Bangalore, Karnataka, India Hybrid
About the role
Customer Success - Technical Success Management at Zscaler focuses on guiding customers to fully leverage the Zero Trust Exchange platform. The Technical Success Manager acts as a strategic technical advisor, building deep stakeholder relationships, conducting reviews, and proactively addressing technical challenges to drive satisfaction and growth. Hybrid role based in Bangalore, India, collaborating across Sales, Support, and Product teams.
What you’ll do
- Understand customer goals and technical challenges to align Zscaler solutions
- Build and maintain relationships with key stakeholders, conduct periodic reviews
- Provide proactive recommendations and risk mitigation strategies
- Develop best‑practice content for internal and customer‑facing knowledge bases
- Collaborate with Sales, Support, and Product teams for seamless customer experience
What you’ll bring
- 5+ years in customer-facing technical roles
- Proficiency with Linux, Unix, FreeBSD
- Experience troubleshooting network issues (Ping, Traceroute, MTR)
- Knowledge of HTTP, SMTP, FTP, DNS protocols
Benefits
- Health plans
- Parental leave
- Retirement options
- Education reimbursement
- In‑office perks