About the role

Xylem is a Fortune 500 global water solutions company advancing sustainable impact and empowering people who make water work. As a P2P Customer Support Analyst in the Bangalore office (Karle Town Center), you will process supplier invoices through Coupa, validate details against POs and goods receipts, resolve exceptions, and post approved invoices into SAP S/4HANA (FI module). You will ensure GST/TDS compliance, support audits, follow SOX and internal controls, handle complex multi-currency invoices, and support suppliers on invoice submission, payment status, and documentation while liaising with Procurement and business users. The role is hybrid, requiring three onsite days per week (Tuesday to Thursday), operates on a two-shift structure (9:00 AM–6:00 PM IST or 12:00 PM–9:00 PM IST) to support North America, and follows a standard 40-hour, 5-day work week.

What you’ll do

Process supplier invoices through Coupa (Rossum/CSP/2-way & 3-way matching)
Validate invoice details against Purchase Orders and Goods Receipts
Resolve exceptions such as price variance, quantity mismatch, and duplicate invoices
Post non-PO invoices using approved workflows in Coupa and transfer/post approved invoices into SAP S/4HANA (FI module)
Ensure correct application of GST (IGST, CGST, SGST) and TDS deductions and validate tax codes during invoice posting in SAP
Support audit requirements (internal/external) and follow SOX and internal control procedures in the S2P environment
Handle complex, high-value, multi-line, international, and multi-currency invoices, resolving 50–70% of issues independently with professional judgement
Provide supplier support on invoice submission via Coupa Supplier Portal, payment status/remittance advice, and documentation requirements; liaise with Procurement and business users to resolve invoic

What you’ll bring

Bachelor’s degree in commerce, Accounting, or Finance
1–4 years’ experience in Accounts Payable
Hands-on experience with Coupa S2P and SAP S/4HANA
Strong understanding of GST & TDS compliance or American/Canada specifics
Good communication skills in English
Experience working in a Global Shared Services Centre
Knowledge of SOX and internal controls
High attention to detail and ability to manage high volumes of transactions

Nice to have

Finance and/or Procurement background
BA or BS degree in Business, Finance, IT, or equivalent work experience

Skills

Coupa S2PSAP S/4HANAGST & TDS complianceSOX and internal controlsAccounts PayableInvoice matchingMulti-currency invoicingCustomer-service orientation

Education

Bachelor’s degree in commerce, Accounting, or Finance