SharePoint Support Engineer

About the role

IQVIA seeks a SharePoint Support Engineer to provide end-to-end operational support for SharePoint Online and Server environments in Kochi, India. The role involves administering sites, troubleshooting Power Automate workflows, and managing incidents within a global 24x7 support model. This is a full-time position requiring availability across any time zone.

What you’ll do

• Provide L2/L3 support for SharePoint Online and SharePoint On-Prem environments.
• Administer SharePoint sites including provisioning, permissions, and governance alignment.
• Create, modify, and troubleshoot workflows using Power Automate.
• Diagnose and resolve workflow failures, connector issues, and authentication problems.
• Perform user and access lifecycle support including external sharing and guest access.
• Manage incident triage, root cause analysis, and preventive measures.
• Collaborate with cross-functional teams for end-to-end issue resolution.
• Participate in 24x7 support model and on-call rotational shifts.

What you’ll bring

• Strong hands-on experience with SharePoint Online administration including site management and governance.
• Expertise in Power Automate workflow creation, debugging, and troubleshooting connectors.
• Experience supporting SharePoint Server installation, configuration, and maintenance activities.
• Basic knowledge of Azure/Entra ID fundamentals and identity troubleshooting.
• Understanding of M365 Compliance concepts such as retention policies and DLP.
• Strong verbal and written communication skills for stakeholder updates.

Nice to have

• Exposure to PowerShell scripting (SharePoint Online Management Shell, PnP PowerShell).
• Understanding of Microsoft Graph basics for integration and automation.
• Knowledge of ITIL processes for Incident, Problem, and Change Management.
• Experience supporting migrations or governance initiatives.

Skills