Technical Support Engineer

About the role

Technical Support Engineering team at Huzzle supports a fast‑growing AI‑powered validation platform for life‑sciences companies. The role investigates and resolves customer‑reported bugs across a Next.js, React, Node.js and Supabase stack, writes clear fix documentation, and collaborates with product, QA and engineering to improve reliability. Fully remote, working with international teams across South Africa, Pakistan, Philippines and India.

What you’ll do

• Investigate and reproduce customer‑reported issues in the web application
• Debug front‑end and back‑end code, implement fixes in TypeScript
• Draft clear, professional emails explaining resolutions to customers
• Collaborate with product, QA and engineering to prioritize bugs
• Update internal runbooks, documentation and knowledge‑base articles

What you’ll bring

• 2+ years JavaScript/TypeScript development
• Experience with Next.js, React, Node.js
• SQL and Supabase familiarity
• Strong debugging and problem‑solving skills
• Excellent written English communication
• Ability to work independently and own issues

Skills

Benefits

• Fully remote work from anywhere
• Peer community networking opportunities
• Ongoing support from Huzzle before and after placement
• Tailored compensation based on client and candidate preferences