KC
Hiring companyKaseya Careers
Active listing
Technical Support Engineer
Bangalore,,India Full-time On-site
About the role
Global Support Team at Kaseya provides AI-powered IT management and cybersecurity solutions to MSPs and internal IT organizations worldwide. As a Technical Support Engineer – L1 you will deliver L1 support via chat, phone and tickets, troubleshoot OS, virtualization, network and server issues, and ensure KPI targets while maintaining a customer‑first attitude. Bangalore, on-site, relocation assistance available.
What you’ll do
- Provide L1 technical support via chat, phone and tickets
- Diagnose and resolve OS and virtualization issues
- Perform system log analysis and server management
- Manage Active Directory permissions and group policies
- Troubleshoot network connectivity and firewall rules
- Meet internal KPI targets and maintain customer satisfaction
- Document incidents and resolutions
- Collaborate with global support team
What you’ll bring
- Linux/UNIX OS knowledge
- Windows OS knowledge
- VMware and Hyper‑V virtualization
- BIOS/UEFI troubleshooting
- Linux command line proficiency
- Windows Server Core management
- Active Directory permissions management
- Network stack troubleshooting (TCP/IP, DNS, DHCP)
Nice to have
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Microsoft Certified Azure Administrator
- Red Hat Linux
- VMware VCP
- AWS Certified Solutions Architect
Skills
Linux AdministrationWindows AdministrationVirtualizationNetwork TroubleshootingActive DirectoryCustomer SupportIncident ManagementTechnical Documentation