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Hiring companyFive9

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Technical Support Engineer

Bengaluru,India Full-time On-site

About the role

Five9’s Global Customer Assurance team seeks a Technical Support Engineer to manage day‑to‑day MACD operations and production support for enterprise contact center environments in Bengaluru. The role involves configuring, validating, and deploying contact center solutions, troubleshooting incidents, and ensuring SLA compliance while collaborating with Product Engineering, Cloud Operations, QA, and Support teams. On‑site work in Bengaluru with a focus on customer success and operational excellence.

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