Client Service Analyst

About the role

Deutsche Bank Group's Private Banking team in Mumbai, India is hiring a Client Service Analyst (Corporate Title: AVP) to uphold service standards, compliance, and corporate security across the area. Day-to-day, the role ensures adherence to KYC, AML, and audit guidelines, monitors expenses and waivers, processes account opening and MF applications, manages vouchers and custodian/key controls, reviews suspicious or large cash transactions, tracks customer complaints, and leads a team of Customer Service Executives to drive cross-selling and clean mystery shopping audits. The position requires 10–15 years of banking experience in customer service and operations.

What you’ll do

• Ensure strict adherence to all internal and external guidelines (KYC & Anti-Money Laundering, Audits)
• Ensure proper monitoring of expenses and controlling costs, waiver tracking & lead management
• Ensure proper display of all Regulatory Circulars in the Area
• Proper, accurate processing of all account opening forms and MF applications
• Ensure Voucher Management, Rules of Custodianship, and Key Management guidelines are followed without deviation
• Review suspicious transactions, large cash transactions, and NR credits and follow necessary processes per guidelines
• Ensure the Area has a clean Mystery Shopping Audit report from both internal and external auditors
• Track, respond to, and close all customer complaints within committed TATs

What you’ll bring

• At least 10–15 years of experience in the banking industry with focus on customer service and banking operations
• Ability to handle customer queries and keep up to customer commitments
• Strong knowledge of banking processes for day-to-day operations and rules
• Strong interpersonal skills and leadership ability to encourage enthusiasm and team spirit
• Ensure strict adherence to internal and external guidelines including KYC, AML, and audits
• Ensure proper monitoring of expenses, cost control, waiver tracking, and lead management
• Ensure proper display of all regulatory circulars in the area
• Ensure proper, accurate processing of all account opening forms and MF applications

Skills

Benefits

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for industry relevant certifications and education
• Comprehensive Hospitalization Insurance for you and your dependents