About the role

MS Security Engineer at NTT DATA responsible for first-line support of firewall infrastructure, monitoring client infrastructure, identifying incidents, root cause analysis, providing telephonic/chat support, scheduling maintenance, following handover procedures, escalating incidents, updating knowledge articles, optimizing processes, supporting projects, implementing disaster recovery. Requires entry-level experience in security/network/data centre systems, basic knowledge of management agents, redundancy, ITIL processes. Holds Bachelor's in IT/Computing or equivalent, CCNA or level 1 network security certification preferred. Must communicate across cultures, plan activities, maintain positive outlook, work under pressure, adapt to changes, client-focused.

What you’ll do

Monitors client infrastructure and solutions
Identifies problems and errors prior to or when they occur
Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
Investigates first line incidents assigned and identifies the root cause of incidents and problems
Provides telephonic or chat support to clients when required
Schedules maintenance activity windows for patching and configuration changes
Follows the required handover procedures for shift changes to ensure service continuity
Reports and escalates incidents where necessary
Ensures the efficient and comprehensive resolutions of incidents and requests
Updates existing knowledge articles or create new ones
Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities
May also contribute to / support on project work as and when required
May work on implementing and delivering Disaster Recovery functions and tests

What you’ll bring

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
CCNA or relevant level 1 Network Security certification is good to have.

Skills

Ability to communicate and work across different cultures and social groupsAbility to plan activities and projects well in advance, and takes into account possible changing circumstancesAbility to maintain a positive outlook at workAbility to work well in a pressurized environmentAbility to work hard and put in longer hours when it is necessaryAbility to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interruptingAbility to adapt to changing circumstancesAbility to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Education

Bachelor's

About the role

What you’ll do

What you’ll bring

Skills

Education

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