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MS Engineer - Security
About the role
MS Engineer - Security role at NTT DATA in Chennai focuses on first‑line support for client IT infrastructure, ensuring zero SLA breaches. Responsibilities include monitoring client systems, identifying and resolving incidents, executing maintenance tasks such as patching, and providing telephonic or chat support. The engineer will also contribute to project work, disaster recovery functions, and process improvement initiatives. Candidates must hold a Bachelor’s degree in Information Technology or equivalent, possess CCNA or similar certification, and demonstrate strong knowledge of network equipment (Pulse Secure, Juniper, Palo Alto, Fortinet, Cisco Nexus, ASR/ISR routers, Cisco ACS/ISE, Meraki), routing protocols (BGP, OSPF, EIGRP), and monitoring tools (SecureCRT, Logic Monitor). Excellent communication, problem‑solving, and teamwork skills are essential. This entry‑level position offers on‑site work in Chennai with opportunities for growth within NTT DATA’s global IT services organization.
What you’ll do
- Monitors client infrastructure and solutions.
- Identifies problems and errors prior to or when they occur.
- Investigates first line incidents assigned and identifies the root cause of incidents and problems.
- Provides telephonic or chat support to clients when required.
- Executes approved maintenance activities including patching and configuration changes.
What you’ll bring
- Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
- CCNA or equivalent certification.
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
Skills
Education
Bachelor's