MS Engineer

About the role

MS Engineer at NTT DATA in Hyderabad, India. Entry-level role focused on first-line support for managed services, ensuring zero SLA breaches. Responsibilities include monitoring client infrastructure, identifying and resolving incidents, executing maintenance tasks, and providing telephonic or chat support. The role also supports project work, disaster recovery functions, and process improvement initiatives. Candidates must have a Bachelor's degree in IT or equivalent, CCNA certification, and familiarity with network technologies such as Pulse Secure, Juniper, Palo Alto, Fortinet, Cisco Nexus, ASR/ISR routers, Cisco ACS, ISE, Meraki, BGP, OSPF, EIGRP, and tools like SecureCRT and Logic Monitor. Strong communication, problem‑solving, and teamwork skills are essential. NTT DATA offers a collaborative environment with a focus on diversity and inclusion.

What you’ll do

• Monitors client infrastructure and solutions.
• Identifies problems and errors prior to or when they occur.
• Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
• Investigates first line incidents assigned and identifies the root cause of incidents and problems.
• Fulfils approved requests following agreed procedures.
• Provides telephonic or chat support to clients when required.
• Executes approved maintenance activities including patching and configuration changes.
• Follows the required handover procedures for shift changes to ensure service continuity.
• Reports and escalates incidents where necessary.
• Ensures the efficient and comprehensive resolutions of incidents and requests.
• Proactively identifies opportunities for work optimization.
• Updates existing knowledge articles or creates new ones.
• Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

What you’ll bring

• Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
• CCNA or equivalent certification.
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).

Skills

Education

Bachelor's degree