Associate, Startup Accounts

About the role

Razorpay is India’s leading full-stack fintech company powering payments and financial infrastructure for businesses across India, Singapore, and Malaysia. The Associate, Startup Accounts role focuses on farming key startup clients by building and maintaining relationships, cross-selling and up-selling to grow accounts toward portfolio quotas, and conducting business reviews to ensure satisfaction. Based in Bengaluru, the role involves client meetings, internal liaison, issue resolution, and CRM updates to sustain and nurture the client relationships that generate the most income for Razorpay.

What you’ll do

• Building and maintaining relationships with clients and key personnel within their company.
• Cross-selling and up-selling to the client base and growing the account to achieve the portfolio quota.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Attending meetings with clients inside and outside their offices to build better relationships with them.
• Achieving client relationship targets and KPIs as set by the team lead.
• Liaising with internal departments to ensure client needs are fulfilled effectively.
• Escalating and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews, monitoring company performance against service level agreements, flagging potential issues, and updating the CRM for any change with regard to a c

What you’ll bring

• Relevant experience in Key Account Management/Sales in the B2B space.
• Knowledge of best customer service practices.
• Strong interpersonal skills and an ability to build rapport with customers.
• Go-getter attitude.
• Hardworking with a strong work ethic.

Skills