Associate Manager, Startup Accounts

About the role

Razorpay’s Startup Accounts team seeks an Associate Manager to nurture high-value client relationships and drive revenue growth in Bengaluru. The role involves daily cross-selling, conducting business reviews, and resolving client concerns to achieve portfolio quotas. This is a hybrid position based in Bengaluru.

What you’ll do

• Building and maintaining relationships with key clients and personnel
• Cross-selling and up-selling to grow the account and achieve portfolio quota
• Conducting business reviews to ensure client satisfaction
• Liaising with internal departments to fulfill client needs effectively
• Escalating and resolving areas of concern raised by clients
• Monitoring company performance against service level agreements

What you’ll bring

• Relevant experience in Key Account Management or Sales in the B2B space
• Knowledge of best customer service practices
• Strong interpersonal skills and ability to build rapport

Skills