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Associate Customer Success Manager
About the role
Cyara is a global AI-powered customer experience assurance leader. We provide a unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, enabling enterprises to optimize over 350M customer journeys annually. As an Associate Customer Success Manager, you will build and maintain strong relationships with enterprise customers, ensuring they realize measurable ROI and value from Cyara’s solutions throughout their lifecycle. You will act as a program manager, develop adoption plans, deliver insights, manage escalations, host executive reviews, and identify upsell opportunities. The role requires 3+ years in Customer Success, strategic account management, strong technical acumen in SaaS/telecom, and proven commercial relationship skills. A bachelor’s degree in a related discipline is desirable. Join Cyara to help customers achieve flawless AI interactions and high-quality CX at scale.
What you’ll do
- Own customer outcomes and ensure value delivery
- Articulate ROI to stakeholders
- Manage program across customer journey
- Build adoption and value plans
- Deliver insights on usage and optimization
- Escalate issues and coordinate solutions
- Host client check-ins and executive reviews
- Manage special requests and projects
- Identify upsell and cross-sell opportunities
What you’ll bring
- 3+ years Customer Success experience
- Strategic mindset managing large multinational accounts
- Strong technical acumen, SaaS/telecom knowledge
- Proven commercial relationship management
- Strong program management and analytical skills
- Bachelor's degree in related discipline
Nice to have
Knowledge of testing, SDLC
Skills
Education
Bachelor's