BF
Hiring companyBAJAJ FINANCE LIMITED
Verified 2 days ago
Unit Manager, Customer Centricity Unit
Pune, Maharashtra, India Full-time On-site
About the role
Customer Centricity Unit at Bajaj Finance designs and builds a scalable Real‑Time Approval ecosystem to accelerate customer acquisition. The Unit Manager leads the creation of a standardized approval engine, acts as liaison between business and technology, and oversees product release support, KPI monitoring, and continuous improvement. Based in Pune corporate office, this role works on‑site with hybrid collaboration across COEs and tech teams.
What you’ll do
- Design and build real‑time loan approval engine
- Gather and refine business requirements and BRDs
- Coordinate with tech teams for integration and testing
- Monitor product performance, KPIs, and SLAs post‑release
- Conduct market response analysis and surveys
- Prioritize project tasks and manage trackers
- Facilitate sign‑offs and go‑live planning
What you’ll bring
Post Graduate
Nice to have
- 2-4 years product management
- 2-4 years online business functions
- 2-4 years project management
- Understanding of IT systems and consumer digital platforms
- Knowledge of finance applications and analytical tools
- Hands‑on pre‑product research experience
Skills
Product ManagementProject ManagementBusiness AnalysisData IntegrationLoan Approval
Education
Post Graduate