Unit Manager, Customer Centricity

About the role

Customer Centricity Unit at Bajaj Finance builds a real‑time loan approval ecosystem to accelerate customer acquisition. The Unit Manager leads product development, translating business user stories into scalable approval engine requirements, and defines KPIs to ensure uptime and performance. Based in Pune corporate office, this role works onsite full‑time and collaborates with business, COE, and technology teams to deliver and continuously improve the approval platform.

What you’ll do

• Act as liaison between business/COE and technology groups to capture product and feature expectations
• Review business user stories, conduct gap analysis, and prepare approach and solution documents
• Enrich BRDs, ensure horizontalization and standardization, and review technical solution documents
• Define critical success factors and product KPIs, monitor post‑release performance and SLAs
• Coordinate project planning, prioritization, and execution across COE and tech teams
• Lead UAT testing for the real‑time loan approval engine and manage post‑release support

What you’ll bring

Post Graduate degree

Nice to have

• 2-4 years product management experience
• 2-4 years online business functions experience
• 2-4 years project management experience
• Understanding of IT systems and consumer‑facing digital platforms
• Familiarity with LMS, finance applications, and analytical tools

Skills