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Team Lead - SAP SD SM
About the role
Team Lead – SAP SD SM at The Hackett Group drives end‑to‑end service management for SAP SD. The role focuses on orchestrating repair, workshop, and field service operations, ensuring seamless execution of service contracts, orders, and recurring services. The lead collaborates with cross‑functional teams to integrate SAP SD with FICO, MM, PM, and CATS, delivering a unified solution that supports the entire service lifecycle. Responsibilities include managing service quotations, confirmations, and maintenance orders, as well as overseeing RICEF development to extend system capabilities. Candidates bring 8+ years of SAP experience, a deep understanding of implementation phases, and proven communication skills. The position requires hands‑on expertise in service‑related business processes and a track record of successful US‑based implementation projects. The role is based in Hyderabad, Telangana, India, and is a full‑time, on‑site opportunity that offers leadership in a dynamic, client‑focused environment.
What you’ll do
- Lead service-related business processes including repair and service contracts
- Manage service quotations, orders, confirmations, and recurring services
- Ensure integration with core modules such as FICO, SD, MM, PM, CATS
- Oversee RICEF development and implementation
What you’ll bring
- 8+ years of SAP experience
- Experience in all phases of implementation projects
- Good communication skills
- Multiple US implementation projects experience
Nice to have
- Experience with Service Management processes
- Familiarity with RICEF development