Senior Application Support Engineer

About the role

Cloud Support team at MUFG Pension & Market Services provides full application support for Link Group Production environments. The Senior Application Support Engineer triages and resolves 2nd/3rd line incidents, performs root‑cause analysis, and maintains monitoring dashboards and documentation. Based in India, on‑site work model with occasional on‑call duties.

What you’ll do

• Triage incoming support calls and distribute to team
• Provide 2nd/3rd line resolution for application stack
• Investigate incidents using ITIL processes
• Perform root‑cause analysis and problem management
• Create and maintain monitoring alerts and dashboards
• Document investigations and support runbooks
• Participate in on‑call rotation for out‑of‑hours support
• Collaborate with stakeholders to clarify requirements

Nice to have

• 6+ years application support experience
• Strong T‑SQL and PL/SQL skills
• VB.Net and C# code debugging
• Cloud technologies knowledge
• DevOps practices familiarity
• Splunk and New Relic monitoring
• ITIL incident/problem management
• Windows Server, SQL Server, IIS administration

Skills