About the role

Zillow's People Technology organization builds and operates the platforms that power how Zillow employees work, including Workday, ServiceNow, and an agentic AI layer connecting these systems to surfaces like Slack, Google Workspace, and Zoom. The India engineering team owns this platform stack end to end. As a Senior ServiceNow Developer in Bengaluru, you lead complex development initiatives, designs, and operational events across the ServiceNow platform, authoring architectures, delivering critical code, and mentoring other engineers. This is an office-based role requiring regular work at the Zillow India office for approximately 80 to 100 percent of the time each month.

What you’ll do

Take the lead on the most complex and challenging applications and integrations across HRSD, ITSM, and connected systems (e.g. Workday, Okta, Glean, custom APIs); set the scoped-app architecture and c
Design and build complex server-side and client-side logic: Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer actions, and IntegrationHub; architect REST/SOAP integrations us
Act as an expert in multiple subdomains owned by your team; influence and shape platform architecture, working closely with Principal and other Senior Engineers, and treat testability, resiliency, and
Design and own MCP (Model Context Protocol) servers and connectors that expose ServiceNow capabilities to AI agents and internal tooling; treat AI enablement as first-class platform work
Establish how the team uses and adopts AI-assisted IDEs and coding agents (Claude Code, Cursor, GitHub Copilot); raise delivery speed and code quality across the team/org, not just your own output
Own the testing strategy: ATF coverage, AI-assisted test generation, and regression prevention; enforce architecture and change hygiene through dev, test, and prod pipelines
Set the standard for root cause analysis, dashboards, metrics, alarms, and runbooks; lead structured debugging of the most difficult production issues and ensure they do not recur
Act as a focal point for projects: coordinating deliverables, writing designs, ensuring accurate estimates, and reviewing artifacts; lead release and upgrade technical planning, including Now Assist

What you’ll bring

5-8+ years of software development experience, with 4+ years on the ServiceNow platform
Demonstrated ownership of platform architecture: scoped apps vs. global scope, ACLs, table hierarchy, GlideRecord, and scalable integration patterns
Expert level proficiency in JavaScript (ES6+) and server-side ServiceNow scripting
Highly skilled in building and owning REST integrations from ServiceNow to external SaaS platforms
Experience in building production quality Flow Designer, IntegrationHub, and Now Assist
Experience designing MCP servers or API-layer connectors that expose platform capabilities to AI agents and tooling
Uses AI-assisted development as a standard part of daily workflow and sets the bar for a team
ServiceNow CSA required; CAD and CIS preferred

Nice to have

CAD and CIS certifications preferred

Skills

ServiceNow scriptingREST integrationsFlow DesignerIntegrationHubNow AssistMCP serversGitJavaScript ES6+

Benefits

Competitive base pay
Incentive compensation subject to applicable laws and relevant Zillow policies