Associate/Senior Associate, Operations & Customer Service

About the role

Customer Service team at DSV ensures seamless logistics support for assigned clients, coordinating operations, sales, and finance to meet service commitments. The role manages day‑to‑day client interactions, monitors shipments via EDI, D Track and web portals, and drives relationship development and profitability. Based in Kanpur, India, on‑site work model with occasional travel to client sites.

What you’ll do

• Maintain and develop client accounts, ensuring service levels are met
• Coordinate with sales, operations and KAM on daily activities and shipment status
• Prepare and send accurate DSR and other client reports within agreed timelines
• Conduct regular client visits and review meetings to assess performance and identify opportunities
• Ensure compliance with SOPs, contracts and regulatory requirements

What you’ll bring

• 2-4 years experience in freight forwarding/customer service
• Strong knowledge of DSV products and services
• Familiarity with buy rates, pricing policies, routing and carrier services
• Proficient in MS Office and IT systems (EDI, D Track, web portals)
• Fluent English communication

Skills

Education

Minimum Graduate