C
Hiring companyCrowe
Active listing
Business Operations Support Senior Associate
Hyderabad, Telangana, India Full-time On-site
About the role
Business Operations Support Senior Associate delivers end‑to‑end operational support across engagement lifecycle, collaborates with global stakeholders, maintains data in D365 CRM, Workday, Icertis, SharePoint, prepares Excel reports and dashboards, develops PowerPoint presentations, onboard and train associates, coordinates administrative support, resolves operational issues, ensures compliance, drives process improvements, and upholds confidentiality and firm policies.
What you’ll do
- Provide end‑to‑end operational support across engagement lifecycle
- Support global stakeholders across U.S. and other regions
- Maintain accurate data in D365 CRM, Workday, Icertis, SharePoint
- Prepare Excel reports, trackers, reconciliations, dashboards
- Develop PowerPoint presentations and client‑ready materials
- Onboard and train new associates; document knowledge
- Coordinate administrative support for client service teams
- Identify & resolve operational issues; track deliverables
- Leverage firm policies to address gaps in documentation, systems, compliance
- Support development/editing of client‑facing materials
- Drive process improvements and knowledge sharing
- Ensure professionalism, confidentiality, adherence to policies
What you’ll bring
- Bachelor's BBA/B.Com or equivalent; MBA preferred
- 5-7 years business operations/admin in professional services
- Advanced Excel, PowerPoint, Outlook, Word, enterprise systems
- Strong written/verbal communication; highly organized; multi‑priority management
- Handles confidential data; thrives in fast‑paced, deadline‑driven settings
- Utilizes AI tools like Chat GPT to enhance efficiency
Skills
Microsoft ExcelMicrosoft PowerPointMicrosoft OutlookMicrosoft WordD365 CRMWorkdayIcertisSharePointData AnalysisProcess ImprovementClient CommunicationAI Tools
Education
Bachelor's