Email and Collaboration Platform Support, Google

About the role

Technical Support Team at TATA CONSULTANCY SERVICES provides enterprise customers with expert assistance for Google Workspace applications, including Gmail, Groups, Contacts, and Admin Console settings. The role involves remote and hands‑on troubleshooting, guiding customers through issue resolution, and managing cases from start to finish while documenting best practices. Based in Chennai with an on‑site work model, the position offers exposure to Google Cloud services and collaboration tools.

What you’ll do

• Provide remote and hands‑on troubleshooting of Google Workspace issues
• Determine optimal solutions based on customer details
• Guide customers through problem‑solving process
• Manage client issues end‑to‑end ensuring resolution
• Develop and document best practices to improve processes
• Record all events and interactions within cases
• Prioritize tasks and monitor incident progress
• Log bugs for Software Engineering investigation

What you’ll bring

• 4-10 years experience in technical support
• Proficiency with Google Workspace Admin Console
• Strong knowledge of email protocols (SMTP) and security
• Linux/Unix command line expertise
• Network protocol troubleshooting
• Web technologies (HTML, CSS, JS, HTTP, SSO, SAML, OAuth)
• Understanding of RFC standards
• Excellent English communication

Skills