Email and Collaboration Platform Support Lead

About the role

Technology Department at TATA CONSULTANCY SERVICES provides enterprise support for Google Workspace. The Technical Support Engineer troubleshoots Gmail, Groups, Contacts and Admin Console issues, guiding customers through resolution and escalating as needed. Chennai office, on-site work model, with remote troubleshooting as part of duties.

What you’ll do

• Provide remote and hands‑on troubleshooting of Google Workspace issues
• Determine optimal solutions based on customer details
• Guide customers through problem‑solving process
• Manage client issues from start to finish ensuring resolution
• Develop and document best practices and process improvements
• Record all events and interactions within cases
• Prioritize tasks and monitor incident progress
• Log bugs for software engineering investigation

What you’ll bring

• 4-10 years experience in email protocols and Google Workspace admin
• Expertise with Linux/Unix command line and OS fundamentals
• Hands‑on troubleshooting of network protocols
• Knowledge of web technologies including HTML, CSS, JS, HTTP, SSO, SAML, OAuth
• Familiarity with security, SPAM, and RFC standards
• Excellent written and verbal communication in English

Skills